The Customer Service Analyst provides service to our customers through transactional and operational excellence to ensure their expectations are met or exceeded; as the main point of contact this role is the voice and face of the company, professionally and promptly handles requests, inquiries and a host of other duties that vary depending on the type of product the customer is requesting.
This position is involved in the activities that lead to capturing an order for Neenah Paper filtration products. This involves contact with customers, sales, planning, logistics, and marketing. The customer service analyst is responsible for the maintenance and upkeep of various system records, following-up on customer inquiries, and assisting customers with product questions and any service issue. He or she will focus on providing an efficient and effective process from customer inquiry through invoicing as well as building strong value chain relationships with customers, sales, planning, and others within the organization.