This position provides customer and sales support for Neenah Fine Paper and Packaging products through retail or commercial business channels. Provides service to our customers through transactional and operational excellence to ensure their expectations are met or exceeded. This position will report to and take work direction from a Customer Service Team Leader. This position is involved in the activities that lead to capturing an order for Neenah Paper products. This involves direct contact with customers, sales, planning, logistics, and marketing. The customer service representative is responsible for the maintenance and upkeep of various system records, following-up on customer inquiries, and assisting customers’ with product questions and any service issue. He or she will focus on providing an efficient and effective process from customer inquiry through invoicing as well as building strong value chain relationships with customers, sales, planning, and others within the organization.