• Customer Service Analyst

    Job Locations US-WI-Neenah
    Job ID
    # of Openings
    Customer Service
  • Overview

    This position provides customer and sales support for Neenah Fine Paper and Packaging products through retail or commercial business channels. Provides service to our customers through transactional and operational excellence to ensure their expectations are met or exceeded. This position will report to and take work direction from a Customer Service Team Leader. This position is involved in the activities that lead to capturing an order for Neenah Paper products. This involves direct contact with customers, sales, planning, logistics, and marketing. The customer service representative is responsible for the maintenance and upkeep of various system records, following-up on customer inquiries, and assisting customers’ with product questions and any service issue. He or she will focus on providing an efficient and effective process from customer inquiry through invoicing as well as building strong value chain relationships with customers, sales, planning, and others within the organization.


    • Maintains a high level of professional and ethical standards in all business interactions.
    • Possesses strong customer facing skills that will help drive new business to Neenah.  
    • Builds relationships to gain customer confidence and loyalty with an emphasis on value added service opportunities.
    • Processes orders accurately and timely via phone, fax, e-mail and EDI.
    • Maintains an intimate knowledge of customer accounts, pricing, and inventory programs with an emphasis on understanding customer needs to facilitate efficient asset planning, short term sales forecasting and identifying unusual order activity.
    • Works as a liaison between other functional areas including Business Development, Research and Development, Planning, Transportation and Sales teams to meet customer’s requests while maintaining adequate order value.
    • Facilitates problem resolution to meet customer demands and department objectives.
    • Serve as inside Customer Service Analyst to specific Account assignments.
    • Maintains a complete knowledge of our product offerings.


    • A Bachelor’s degree and 2-3 years of customer service experience.
    • Demonstrate personal credibility through strong communication skills, achieving results, and trusted relationships with others.
    • Willingness to challenge the status quo and facilitate different perspectives to drive solutions.
    • Familiarity with MS Office products and ERP systems a distinct plus.
    • Highly motivated with minimal supervision required.


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