• Technical / Quality Manager

    Job Locations US-PA-Bethlehem
    Job ID
    # of Openings
  • Overview

    The Technical Manager is responsible for ensuring consistent quality, continuous quality improvement, and customer delight. This includes customer technical support, complaint resolution, specification change management and ISO 9001:2015.  Partners with Sales to develop trials and processes to achieve new capabilities and grow the Performance Materials Coating business. Responsible for Environmental Compliance at the Quakertown mill.


    Neenah offers an attractive benefit package to all full-time employees which includes incentive pay, 401(k), medical, dental, vision and group life.



    • Lead activities to maintain ISO compliance to 9001:2015 as the facility QMR.  Duties include managing the processes, ensuring internal audits are completed thoroughly and on time, and scheduling and executing external audits. 
    • Issue and monitor CAPA’s (correction actions/preventative actions); ensuring measures are in place to prevent reoccurrence of issues.
    • Arrange timely internal and external preventative maintenance and calibration services for all quality lab equipment. This includes ensuring recertification of all standards as necessary.
    • Updating all related quality policies, manuals and work instructions as needed.  Ensure appropriate routing and sign-off on all specification change requests and new procedures.
    • Manage customer NCR (Non-Conformance Reports) process by capturing necessary details to allow for a complete investigation of customer concerns.
    • Actively liaise between customers, sales, marketing and mill personnel to ensure timely and relevant responses to customers. 
    • Investigate Customer complaints timely, driving to root cause.
    • Manage and track vendor complaints; collect and submit necessary data and samples; follow up as needed; address recurring issues.
    • Support monthly quality meetings by development and distribution of meeting information.
    • Trend and analyze quality data in support of internal and external requests.
    • Fulfill customer support and information requests, such as specifications, roll maps, data, etc.
    • Develop customer relationships and technical knowledge on product use via participation in onsite customer visits and visits to customer facilities.
    • Support the mill quality information system.
    • Lead activities to ensure Environmental Compliance at the Quakertown mill
      • Monitor environmental activities and ensure environmental regulatory compliance at the Quakertown Mill (PA DEP, EPA, etc.).
      • Ensure Corporate Environmental Performance Standards are met and documented.
      • Maintain an environmental plan/compliance schedule and coordinate regulatory compliance activities, including required reporting.
    • Review all new raw materials and new and upgraded grade specifications for environmental and regulatory compliance
    • As a key member of the Quakertown Leadership team, assist in reducing our cost of manufacturing year on year.



    • Bachelor’s degree in Paper Science, Chemical Engineering, or equivalent work experience
    • Demonstrate personal credibility through initiative, strong communication skills, achieving results, and trusted relationships with others
    • Willingness to challenge the status quo and facilitate different perspectives to drive solutions
    • Excellent communication skills, verbal and written
    • Proven ability to efficiently and accurately process a high volume of detailed workload
    • Excellent computer skills (including Excel and Word)
    • Previous paper industry experience a distinct plus
    • Familiarity with Oracle ERP system a distinct plus

    Neenah Inc.,  is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.


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